Configure consumers

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • A consumer is a customer in the business-to-consumer (B2C) business model.

    Before you begin

    Role required: csm_guided_setup_user or admin

    About this task

    Consumers can have multiple addresses, one of which is the primary address.

    Procedure

    • You can import existing consumers using a guided setup.
    • You can create consumers using the Customer Service Management application.