Activity stream

  • Release version: Australia
  • Updated March 19, 2026
  • 1 minute to read

    • The activity stream helps agents stay informed by displaying a running history of updates and communications within a CSM Configurable Workspace record like field changes, comments, work notes, and emails.

    Figure 1. Activity stream in CSM Configurable Workspace
    The activity stream in the CSM Configurable Workspace is central to the record page and shows the record activity, including the user, action, and time

    Activity Stream component

    The Activity Stream component in UI Builder displays a list of changes made to a record.

    The standard record page template in UI Builder uses the Activity Stream component alongside other components that create a record page. While the standard record page template offers a useful starting point, admins can customize or build their own record pages as needed.

    The Activity Stream component is configured and customized by admins in UI Builder. For information on Activity Stream component configurations, see Activity Stream UIB Setup.

    Additional information

    For more information about working with the activity stream, see the following topics in the Configurable Workspace UI documentation: