Chat anonymously with an agent from the Consumer Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Start a chat session with an agent from the Consumer Portal without logging in to your account.

    Before you begin

    Role required: none

    About this task

    Anonymous chat lets users get support without creating or logging in to an account. The chat connects you to a virtual agent first. If the virtual agent cannot resolve your issue, you can request to speak with a customer service agent.

    Procedure

    1. Navigate to the Consumer Portal.
    2. Select the Chat icon ( Chat icon.) in the Consumer Portal to start a conversation.
    3. Fill in the information and select the send icon (send icon).
      A virtual agent or a customer service agent responds.
    4. Optional: Select Connect Support icon. and then Contact Support to talk to a person instead of a virtual agent.
    5. Select End Conversation to close the chat.